Return & Refund Policy
Effective Date: January 1, 2026
Last Updated: June 30, 2026
At TXED eBikes, we stand behind the quality of our products. This policy outlines our 30-day return window, refund rules, and post-return warranty coverage. Please read this policy carefully before placing your order.
1. Order Cancellation
You may request an order cancellation before your order ships by contacting us at service@txedbikes.com as soon as possible.
● If your order has not been processed for fulfillment: We will cancel your order and issue a full refund with no additional fees.
● If your order is in the packing or fulfillment stage: A handling fee of up to $50 may be deducted from your refund to cover labor and packaging costs already incurred. The exact fee will be confirmed before cancellation is processed.
● If your order has already been shipped: Cancellation is no longer available. You may initiate a standard return once you receive the item, in accordance with Section 2 below.
Orders are typically processed within 1 business day. We recommend contacting us immediately if you need to request a cancellation.
2. Return Eligibility – 30-Day Return Window
You may return your eBike within 30 calendar days of the delivery date, provided all of the following conditions are met:
● The eBike odometer shows 10 miles or fewer
● The eBike is in original, unused condition with no visible outdoor wear, scratches, or damage from use
● All original packaging, foam inserts, accessories, manuals, and documentation are included and in good condition
● The return request is submitted within 30 calendar days of the confirmed delivery date
Non-returnable items:
● eBikes with an odometer reading over 10 miles
● eBikes showing signs of outdoor use, cosmetic damage, or unauthorized modifications
● eBikes returned with missing parts, accessories, or original packaging
● Items marked as "Final Sale" or "Clearance" at the time of purchase (defective or damaged items excluded)
● Consumable wear items: brake pads, tires, inner tubes, chains, grips, and batteries degraded by normal use
● Damage caused by misuse, accidents, water submersion, improper maintenance, or unauthorized repair
3. How to Start a Return
1. Email us at service@txedbikes.com with your order number, reason for return, clear photos of the eBike’s current condition, and a photo of the odometer reading.
2. Our team will review your request within 2 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions.
3. Securely pack the eBike in its original packaging with all included items. Write the RMA number clearly on the outside of the package.
4. Ship the item using the label or carrier instructions we provide.
Returns sent without a valid, pre-issued RMA number will not be accepted and will be returned to sender at the customer’s expense. RMA numbers are valid for 7 calendar days from the date of issue.
4. Return Shipping Costs
|
Return Reason |
Responsible Party |
Details |
|
Item arrived defective or damaged |
TXED eBikes |
We provide a prepaid return label |
|
Wrong item sent / item not as described |
TXED eBikes |
We provide a prepaid return label |
|
Customer changed mind / no longer needed |
Customer |
Estimated |
5. Refunds
Once we receive and inspect your returned item:
● We will notify you by email of your refund approval or rejection within 3 business days of delivery to our warehouse.
● If approved, your refund will be processed to your original payment method within 3–5 business days.
● Please allow an additional 5–10 business days for your bank or card issuer to post the refund to your account. Processing times vary by financial institution.
● Original shipping charges are non-refundable unless the return is due to our error (defective item, wrong item sent, shipping damage).
Partial refunds may be issued for items with minor signs of use, missing accessories, or damaged original packaging. The partial refund amount will be based on the condition of the returned item and will be communicated to you before processing.
6. Exchanges
We offer free exchanges for items that arrive defective or damaged. Contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement unit or replacement part at no additional cost.
● We reserve the right to require the return of the defective item. If required, we will provide a prepaid return label.
● Color or model variant exchanges are treated as a return and repurchase. Please initiate a standard return per Section 3 and place a new order for your desired variant.
7. Damaged or Defective Items on Arrival
● Document all damage immediately: take clear photos and/or video of the outer packaging and the damaged item before fully unpacking.
● Contact us within 48 hours of delivery at service@txedbikes.com.
● Include your order number, visual evidence, and a description of the damage or defect.
● We will arrange a free replacement part, repair, or full replacement unit based on the severity of the issue.
Damage or defect claims submitted more than 48 hours after delivery will be reviewed under our Warranty Policy (Section 9) instead of the standard return policy.
8. Refused or Undeliverable Packages
● If you refuse delivery of an undamaged, correctly shipped item, or if the package is returned as undeliverable due to an incorrect address provided by the customer, a return shipping fee of 150 will be deducted from your refund to cover carrier costs.
● If delivery is refused due to visible shipping damage or an incorrect item, we will cover all return costs and issue a full refund or arrange a reshipment at no charge.
● We will contact you via email to arrange reshipment or process a refund once the package is returned to our warehouse.
9. Limited Warranty (Post-Return Coverage)
This warranty applies after the 30-day return window has closed. All warranty periods begin on the original delivery date.
|
Component |
Warranty Period |
|
Frame |
1 Year |
|
Battery |
1 Year |
|
Motor |
2 Years |
|
Controller & Display |
2 Years |
|
Charger |
2 Years |
|
Other Parts & Components |
7 Months |
To submit a warranty claim, email service@txedbikes.com with your order number, a detailed description of the issue, and supporting photos or video.
● If we authorize a local repair, we will reimburse reasonable repair costs up to the retail price of the defective part. Reimbursement requires a valid, itemized invoice from a professional repair shop.
● Approved warranty reimbursements will be processed within 5 business days of receiving the invoice.
This warranty does not cover:
● Normal wear items (brake pads, tires, inner tubes, chains, grips)
● Damage from accidents, misuse, water damage, or unauthorized modifications
● Cosmetic damage (scratches, dents) not present at time of delivery
● Damage caused by failure to perform required regular maintenance
10. Sale & Clearance Items
Items marked as "Final Sale" or "Clearance" on the product page at the time of purchase are not eligible for return, refund, or exchange. This exclusion does not apply to items that arrive defective or damaged, which remain covered under Section 7.
11. Late or Missing Refunds
If you have not received your refund within 10 business days of our refund approval notice:
1. Verify your bank account balance again, as posting times vary by institution.
2. Contact your credit card issuer or bank directly to check processing status.
3. If you have completed the steps above and still have not received your refund, email us at service@txedbikes.com for assistance.
12. Contact Us
TXED eBikes
Email: service@txedbikes.com
Website: www.txedebikes.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Our team responds to all inquiries within 1–2 business days.
