TXED Electric Bike FAQs

We accept PayPal, credit/debit cards (USD), and Klarna Installment.

Contact us with your order number and photos of missing items. We will negotiate a solution or send replacements.

Contact service@txedbikes.com with your order number and clear photos or video of the damaged or incorrect item. Our team will review your case.

Try these 3 solutions: (1) Call your card company, (2) Switch to a different card, (3) Retry after 24 hours.

Yes, we use SSL encryption to protect your information.

Use TXED1994 to save $50 on eligible orders of $400 or more.

Use TXED2026 to save $200 on eligible one-time purchases of Maverick Single, Maverick Dual, or the Maverick 2-Pack. There is no minimum purchase requirement. The $200 saving applies once per order, and TXED2026 cannot be combined with other product, order, or shipping discounts.

Both codes are available to new and returning customers. Enter the applicable code at checkout before payment.

If an item goes out of stock after your order, we will contact you about pre-order options.

Use the search function on the homepage or footer. You can also contact service@txedbikes.com for help.

We are an online-only store with no retail space currently. We plan to open offline maintenance points in the future.

eBikes ship free by standard curbside delivery within the contiguous United States (lower 48 states). Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, and international addresses are excluded. Shipping Policy

We ship eBikes from our California warehouse via UPS or FedEx. Carrier selection depends on delivery location and service availability.

In-stock orders dispatch within 24 hours. Estimated total delivery is 4–7 business days from order placement, including processing and transit.

Displayed prices include estimated applicable sales tax for eligible regions. Your final order total, including tax and shipping, is confirmed at checkout before payment.

Eligible eBikes may be returned within 30 calendar days of receiving the item. Conditions and exclusions apply. Return & Refund Policy

The odometer must show 10 miles or fewer; the eBike must be in original, unused condition; and accessories, manuals, and documentation must be included. If original packaging is missing, an otherwise eligible return can still be accepted, but a replacement-packaging fee applies. Contact support to confirm the fee and suitable packaging before returning the item. Any combined restocking and replacement-packaging charge will not exceed 10% of the item price. See the full policy for all conditions.

We offer free exchanges for items that arrive defective or damaged. Color or model-variant exchanges are handled as a standard return and repurchase. See details

After receipt and inspection, we notify you of approval or rejection within 3 business days. Approved refunds are processed within 3–5 business days; your bank or card issuer may take another 5–10 business days to post the refund.

For defective, damaged, or incorrectly described items, we provide a prepaid return label. For a change-of-mind return, the customer is responsible for return shipping; any applicable carrier cost is confirmed before return approval. A restocking fee of up to 10% may apply if there are signs of use. If original packaging is missing, an otherwise eligible return can still be accepted, but a replacement-packaging fee applies. Contact support to confirm the fee and suitable packaging before returning the item. Any combined restocking and replacement-packaging charge will not exceed 10% of the item price.

Warranty coverage varies by component: frame 13 months; battery 1 year; motor, controller, display, electrical components, and charger 2 years; original parts and components 7 months. Terms and exclusions apply. Warranty Policy

Email service@txedbikes.com with proof of purchase and clear photos or video of the issue. Review the Warranty Policy for coverage, exclusions, and claim requirements.