We accept PayPal, credit/debit cards (USD), and Klarna Installment.

Contact us with your order number and photos of missing items. We will negotiate a solution or send replacements.

Contact service@txed9x.com with photos of the damaged or incorrect item. Our after-sales team will review your case.

Yes, we offer customer-centric discounts and free gift activities for loyal customers.

Try these 3 solutions: (1) Call your card company, (2) Switch to a different card, (3) Retry after 24 hours.

Yes, we use SSL encryption to protect your information.

Discount codes are available on the website and via email newsletter.

If an item goes out of stock after your order, we will contact you about pre-order options.

Use the search function on the homepage or footer. You can also contact service@txedbikes.com for help.

We are an online-only store with no retail space currently. We plan to open offline maintenance points in the future.

We offer a 7-day price guarantee. If the price drops within 7 days of purchase, you have cancellation rights.

Currently we ship to the US only. Shipping is free on all orders.

We ship from both US and China warehouses.

Orders are processed within 24 hours. US warehouse: 3-6 days.

Import duties and taxes may apply. Please use a customs calculator to estimate costs.

We offer a 30-day return policy. Items must meet return conditions. Please follow seller instructions for returns.

Items must be unused, in original packaging, with proof of purchase and buyer name.

For defective or damaged items, return the item and repurchase separately.

Refunds are processed within 2-3 working days after approval. Contact service@txed9x.com for updates.

Free shipping costs are non-refundable. Expedited and remote surcharges are also non-refundable.

We offer a 1-year warranty on the frame, battery, motor, and main parts.

Submit a warranty claim within 1 year with photos or video evidence. Follow customer service instructions for the process.