Privacy Policy
Effective Date: January 1, 2026 | Last Updated: June 30, 2026
Thank you for visiting TXED eBikes at www.txedebikes.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a consumer.
By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of this website.
1. Information We Collect
Information you provide directly:
· Name, email address, shipping and billing address
· Phone number (if provided for order or SMS purposes)
· Payment information — processed securely by third-party processors; we do not store full card numbers
· Messages submitted via our contact form or customer support
Information collected automatically:
· IP address and approximate location
· Browser type, device type, and operating system
· Pages visited, time on page, and referring URLs
· Cookie identifiers and similar tracking technologies (see Section 4)
Information from third parties:
· Order and behavioral data from Shopify, Google Analytics, Meta (Facebook/Instagram), and Klaviyo
2. How We Use Your Information
We use your information to:
· Process and fulfill orders, including shipping and returns
· Send order confirmations, shipping updates, and service communications
· Send marketing emails or SMS messages — only with your explicit consent
· Improve our website, products, and customer experience
· Detect and prevent fraud or unauthorized access
· Comply with applicable legal obligations
3. Sharing of Your Information
We do not sell your personal information to third parties.
We share information only with trusted service providers required to operate our business:
|
Service Provider |
Purpose |
|
Shopify |
E-commerce platform, payment processing |
|
UPS / FedEx |
Order shipping and delivery |
|
Klaviyo |
Email and SMS marketing (opt-in only) |
|
Google Analytics |
Website analytics (anonymized) |
|
Meta (Facebook) |
Advertising and retargeting |
|
Judge.me |
Product reviews |
|
Klarna |
Buy now, pay later financing |
All providers are contractually required to protect your data and use it only for the specified purpose.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on our website:
|
Cookie Type |
Purpose |
Examples |
|
Essential |
Required for core site functionality |
Shopping cart, login session, checkout |
|
Analytics |
Understand how visitors use our site |
Google Analytics |
|
Marketing |
Deliver relevant ads on external platforms |
Meta Pixel, Google Ads |
|
Preferences |
Remember your settings and choices |
Currency, language, saved items |
You can manage or disable cookies at any time through your browser settings. Disabling essential cookies may affect site functionality.
For more detail, see our full Cookie Policy at www.txedebikes.com/pages/cookie-policy.
5. Your Privacy Rights — California Residents (CCPA / CPRA)
If you are a California resident, you have the following rights under the CCPA and CPRA:
· Right to Know: Request a copy of the personal information we have collected about you in the past 12 months.
· Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
· Right to Correct: Request correction of inaccurate personal information we hold about you.
· Right to Opt-Out of Sale or Sharing: We do not sell your personal information or share it for cross-context behavioral advertising without your consent.
· Right to Limit Use of Sensitive Personal Information: Request that we limit use of sensitive data to necessary purposes.
· Right to Non-Discrimination: Exercising any of the above rights will not result in different pricing or reduced service quality.
How to submit a request:
Email service@txedbikes.com with the subject line "California Privacy Request". We will respond within 45 days of receiving a verifiable request.
6. Email Communications
By providing your email address, you consent to receiving transactional emails such as order confirmations and shipping updates. If you opt in to marketing emails, we may also send promotional content. You may unsubscribe at any time by clicking "Unsubscribe" in any marketing email or by emailing service@txedbikes.com.
7. SMS / Text Message Communications
By subscribing to text notifications, you agree to receive recurring automated marketing messages from TXED eBikes at the phone number provided.
· Consent is not a condition of purchase.
· Message and data rates may apply.
· Message frequency varies.
· Reply STOP to unsubscribe at any time.
· Reply HELP for assistance.
8. Children's Privacy (COPPA)
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us at service@txedbikes.com and we will delete the information promptly.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law:
· Order records: 7 years (tax and accounting compliance)
· Marketing preferences: Until you unsubscribe or request deletion
· Customer service records: 3 years from last interaction
You may request deletion of your data at any time, subject to legal retention requirements.
10. Data Security
We implement industry-standard security measures to protect your information, including SSL/TLS encryption, PCI-DSS compliant payment processing via Shopify Payments and Klarna, and access controls limiting internal data access. No method of transmission over the internet is 100% secure. To report a security concern, contact service@txedbikes.com.
11. Third-Party Website Links
Our website may contain links to third-party websites. TXED eBikes is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post a notice on our website and update the "Last Updated" date above. Your continued use of our website following any changes constitutes acceptance of the updated policy.
13. Contact Us
TXED eBikes
Email: service@txedbikes.com
Website: www.txedebikes.com
California residents: Email with subject line "California Privacy Request"
