Shipping Policy

Effective Date: January 1, 2026

Last Updated: June 30, 2026

At TXED eBikes, all eBike orders are shipped directly from our US-based warehouse, with no customs delays, no import duties, and no hidden logistics surcharges for standard curbside delivery.

1. Shipping Rates & Free Shipping

● All eBike orders qualify for free standard curbside shipping within the contiguous United States (lower 48 states).

● Accessories and replacement parts are subject to separate shipping fees, calculated at checkout. Accessory orders over $50 ship for free within the contiguous US.

● The displayed product price includes estimated applicable sales tax for eligible regions. The final order total (including tax and shipping) will be confirmed at checkout before payment is processed.

2. Processing & Delivery Timeframes

Stage	Timeframe
Order processing & fulfillment	1–2 business days
Transit (contiguous US)	3–5 business days
Estimated total delivery	4–7 business days

Orders placed before 2:00 PM PST on regular business days will be processed the same day. Orders placed on weekends or official US federal holidays will be processed on the next business day.

Delivery timeframes are estimates and may be extended for remote areas, peak holiday seasons, extreme weather events, or other circumstances outside our control.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly on our website at www.txedebikes.com or on the carrier’s official website.

3. Shipping Carriers & Warehouse

We ship via UPS and FedEx from our California warehouse:

9439 Archibald Ave, Unit 101

Rancho Cucamonga, CA 91730

United States

Carrier selection is at our sole discretion based on your delivery location and real-time service availability.

Standard eBike delivery includes curbside drop-off and liftgate service, with no additional fees. Optional inside delivery and white-glove service are available for an additional fee, which can be selected and viewed at checkout.

4. Non-Shipping Areas

We currently do not ship to the following locations:

● Alaska (AK)

● Hawaii (HI)

● Puerto Rico (PR)

● Guam (GU)

● U.S. Virgin Islands (VI)

● APO / FPO military addresses

● PO Boxes (eBikes and all oversize items cannot be delivered to PO Boxes; small accessory eligibility may vary and will be confirmed at checkout)

● All international addresses

If you are located outside the contiguous US and wish to place an order, please contact us at service@txedbikes.com to discuss available delivery options.

5. Accessories & Parts Orders

Accessories and replacement parts may ship separately from eBike orders and may arrive on different dates. Separate tracking numbers will be sent via email for each shipment.

Standard delivery for accessories and parts takes 3–7 business days after order processing.

6. Pre-Orders

For pre-order items, the estimated ship date is clearly listed on the product detail page. We will send you a shipping confirmation email with a tracking number as soon as your pre-order leaves our warehouse.

Pre-order timelines are subject to change due to manufacturing delays, port disruptions, or other logistics factors. We will notify you promptly via email of any significant delays to your estimated ship date.

7. Damaged or Missing Packages

Damaged Shipments

If your package arrives with visible external damage:

1. Take clear photos and/or video of the outer packaging and the damaged item before fully unpacking.

2. Contact us at service@txedbikes.com within 48 hours of delivery.

3. Include your order number, visual evidence, and a detailed description of the damage.

We will file a claim with the carrier and arrange a replacement part or full replacement unit at no additional cost to you.

Missing / Lost Packages

If tracking shows "delivered" but you have not received your package:

1. Check around your property, with household members, and with nearby neighbors.

2. Allow 1 additional business day — carriers occasionally mark packages as delivered prematurely.

3. If the package remains missing after 2 full business days, contact us at service@txedbikes.com. We will open a carrier investigation on your behalf.

Carrier investigations typically take 3–5 business days to complete. We will share the final outcome and resolution with you immediately upon conclusion.

8. Address Changes

If you need to update your shipping address after placing an order, contact us immediately at service@txedbikes.com.

● If your order has not yet shipped, we can update the address at no charge.

● If the order has already been picked up by the carrier, address changes must be arranged directly with the carrier and will incur a carrier address correction fee (approximately $20, subject to the carrier’s official pricing).

● We are not responsible for orders delivered to an incorrect address provided by the customer.

9. Order Tracking

Once your order ships, you will receive an email with your tracking number(s). You may track your order status at any time on our website at www.txedebikes.com, or by entering your tracking number directly on the UPS or FedEx website.

If you have not received a tracking email within 3 business days of placing your order, please check your spam or junk folder first. If you still cannot locate it, contact us at service@txedbikes.com for assistance.

10. Contact Us

TXED eBikes

Email: service@txedbikes.com

Website: www.txedebikes.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Our team responds to all inquiries within 1–2 business days.