TXED Ebikes: What Buying Direct Means for You

Direct to consumer ebikes are sold by the brand to the rider. TXED also owns its design, research and development (R&D), manufacturing, sales and service operations. This direct model removes traditional retail markup layers and connects the teams that design, build and support our bikes.

From design to a finished bike

Our work includes 80+ patents and international design awards. Our supply chain supports efficient production. Designers and production teams work together to carry each design into the finished bike. We apply our standards to every material, process and product.

Choose your model and check the order details

First, compare the current product page for the model you want. Check its specifications, battery options, included items and availability.

Next, read the Shipping Policy and Return & Refund Policy. Check the current shipping details, timing and the conditions that apply to returns.

If you need help choosing a model, contact TXED. Mention the model and battery option you are considering, along with the question you want to resolve.

Get technical help from the team behind the bike

Our support team includes certified engineers and product designers. You can connect directly with specialists, from component developers to executive leadership, for technical guidance. Describe your model and the question or problem you want help with.

Plan parts replacement and customization

Our modular parts library offers OEM-grade components at 30% below market rates. Use it to plan replacements for aging parts or customize your setup.

How rider ideas shape development

Social media feedback and forum discussions feed into our development work. User-submitted ideas led to 62% of last year's firmware updates. Engineers work with riders on prototype testing. Designers discuss concepts in public Discord channels. These exchanges connect rider experience with our design and engineering teams.